Refund Policy

At Clout SaaS Academy, we want learners to make their purchases with confidence. Because our programs and Business Scenario Libraries are digital learning products that may provide immediate access to content, our refund terms are designed to take into account both customer protection and the nature of digital content.

1. Founder’s Offer Refund Policy

This Refund Policy applies specifically to Founder’s Combo purchases made between 14 September 2026 and 14 November 2026 .

The Founder’s Combo provides Founder members with:

• Early Access to available Business Scenario Libraries
• Access to the Self Paced Programs from their scheduled launch date
• Lifetime access to the purchased programs, subject to the applicable terms
• Included learning resources
• Certificate, subject to applicable completion requirements

2. Refund Eligibility

A Founder’s Combo purchase may be eligible for a refund when all applicable conditions below are satisfied :

• The refund request is submitted within 7 calendar days from the date of purchase .
• The customer has not substantially consumed the digital learning content.
• The customer has not completed more than 10 Business Scenarios or 10% of the available Business Scenarios, whichever is lower .
• The customer has not substantially downloaded, copied, reproduced or distributed protected learning resources.
• The customer provides the required purchase and account information for verification.

Refund eligibility will be assessed based on the customer's purchase, access and usage records.

3. Early Access to Business Scenario Libraries

Founder members receive Early Access to the available Business Scenario Libraries before the official launch of the Self Paced Programs.

This Early Access is a specific benefit of the Founder’s Combo.

Because this content becomes available immediately after purchase, accessing or substantially consuming the digital content may affect refund eligibility.

The availability of additional scenarios or other content does not extend the refund period.

4. When a Refund Is Not Eligible

A refund request will generally not be eligible when:

• The 7-day refund period has expired.
• The applicable content-usage threshold has been exceeded.
• The customer has substantially consumed the digital learning content.
• Protected resources have been substantially downloaded or copied.
• Learning materials have been shared, reproduced, distributed or commercially used without permission.
• The account or purchased access has been transferred or shared with another person.

Nothing in this section is intended to exclude or restrict any rights or remedies available to a customer under applicable law.

5. How to Request a Refund

Refund requests should be submitted to:

support@cloutsaas.in

Please include:

• Name used for registration
• Registered email address
• Order or transaction ID
• Date of purchase
• Reason for the refund request

We may verify the purchase, account and content-usage information before making a refund decision.

6. Refund Review

After receiving a refund request, Clout SaaS Academy will review the applicable eligibility conditions.

Where additional information is required, we may contact the customer using the registered email address or other contact details associated with the purchase.

A refund will be processed only after eligibility has been confirmed.

7. Refund Approval and Access Cancellation

If a refund is approved:

• The eligible refund amount will be initiated through the applicable payment method.
• Access to the Founder’s Combo will be cancelled.
• Access to Business Scenario Libraries provided under the Founder’s Combo will be revoked.
• Access to the Self Paced Programs will be revoked when applicable.
• Associated digital learning benefits will no longer be available.

8. Refund Processing Time

Once a refund is approved, Clout SaaS Academy will initiate the refund through the applicable payment method.

The time required for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other payment service provider.

9. Product or Service Issues

If you experience a genuine technical or service issue that prevents you from accessing a purchased product, please contact us at support@cloutsaas.in .

We will make reasonable efforts to investigate and resolve the issue.

If a product or service is materially different from what was advertised or agreed, or is otherwise defective or deficient as applicable under law, the matter will be addressed in accordance with applicable consumer protection requirements.

Nothing in this Refund Policy is intended to remove or restrict statutory consumer rights.

10. Founder’s Offer and Standard Refund Policy

This Founder’s Offer Refund Policy applies only to purchases made during the Founder’s Offer Period:

From 15 November 2026, purchases of Self Paced Programs and other products will be governed by the Refund Policy applicable to those products at the time of purchase .

The refund policy applicable to a purchase will be determined by the purchase date and will continue to apply to that purchase according to its stated terms.

For clarity:

A new Refund Policy introduced from 15 November 2026 will not automatically replace the Founder’s Offer Refund Policy for purchases already made during the Founder’s Offer Period.

11. No Transfer of Refund Eligibility

Refund eligibility belongs to the original purchaser and cannot be transferred to another person.

If account access has been shared, transferred or otherwise misused, this may affect refund eligibility and may also result in suspension or cancellation of access under our Terms & Conditions.

12. Policy Updates

Clout SaaS Academy may introduce different refund terms for products and offers launched after the Founder’s Offer Period.

Any revised policy will be published with its applicable effective date and will apply to purchases made on or after that date, subject to applicable law.

13. Customer Acknowledgement

Before purchasing the Founder’s Combo, customers should understand that:

• The Founder’s Combo is a digital learning product.
• Business Scenario Libraries may be available immediately as Founder Early Access.
• The Self Paced Programs are scheduled to launch from 15 November 2026 .
• Digital content may be accessed immediately after purchase.
• Refund eligibility is subject to the refund period and content-usage conditions stated in this policy.
• An approved refund will result in cancellation of access to the relevant digital content.

14. Contact Us

For refund-related questions or requests:

Checkout Acknowledgement

For Founder’s Combo purchases, the checkout page should display a separate acknowledgement before the customer completes the purchase.